Transparency is a core value at Ivory Dental Company. We want every patient to feel fully informed and confident at every stage of their care. If you do not find your answer here, our team is always a call or message away.
Everything you need to know before your first appointment with Ivory Dental Company — from what to expect on arrival to how we handle records and insurance from day one.
Your first visit includes a comprehensive oral examination, a full set of digital X-rays, a periodontal health assessment, and a thorough review of your personal and dental health history. Your clinician will walk through their findings directly with you — using your own imaging on-screen — and discuss any treatment that may be indicated in plain language. You will never leave your first visit without a clear picture of your oral health status. If treatment is recommended, a written plan with full cost details will be provided before any work is scheduled. Most new-patient appointments are scheduled for 75 to 90 minutes to allow adequate time for this complete evaluation.
Ivory Dental Company works with the majority of major dental insurance carriers and PPO networks nationwide. Our administrative team will verify your coverage prior to your appointment and provide a clear estimate of your expected out-of-pocket responsibility for any treatment discussed. We also offer flexible payment arrangements and financing options for patients without insurance coverage or for procedures that exceed plan benefits. Our goal is to ensure that cost is never a barrier to receiving necessary care — and we will work transparently with you to find a workable path forward.
Yes, and we actively encourage it. Bringing or authorizing the transfer of X-rays and clinical notes from your previous dental provider helps our team understand your complete dental history, reduces the need for repeat imaging, and allows us to provide more informed, personalized care from the very first appointment. Our administrative team will walk you through the straightforward records request process when you schedule your visit.
The standard recommendation for most patients is a preventive cleaning and examination every six months. However, patients with active periodontal disease, a history of frequent decay, certain systemic health conditions, or other elevated risk factors may benefit from more frequent visits — typically every three to four months. Your Ivory Dental clinician will establish a customized recall schedule based on your individual clinical profile, not a blanket one-size-fits-all policy.
Please bring a valid form of identification, your current dental insurance card if applicable, a list of any medications you take regularly, and any recent X-rays or dental records you have available. Arriving a few minutes early to complete any remaining intake paperwork will help ensure your appointment runs on schedule. If you have specific dental concerns or questions you want to discuss, we encourage you to write them down so nothing is overlooked during your visit.
Detailed answers about Ivory Dental's clinical approach, the technology we use, how treatment recommendations are made, and what cost transparency looks like in practice.
Yes, always — without exception. Ivory Dental provides a written treatment plan for any recommended procedure before any clinical work begins. Each plan itemizes the procedures involved, their corresponding fees, the estimated insurance coverage where applicable, and your estimated out-of-pocket responsibility. We believe patients make better decisions when they have complete information, and we will never schedule a procedure or begin work without your full, informed consent.
Ivory Dental facilities are equipped with modern digital radiography, including cone beam computed tomography (CBCT) for complex implant and surgical cases. We use intraoral cameras, digital impression systems, and digital smile design software for aesthetic cases. Our restorative workflows incorporate CAD/CAM technology for same-day crown fabrication where available. Our technology investment cycle is ongoing — because better tools directly translate to better diagnostic accuracy, more predictable outcomes, and a more comfortable patient experience.
Every implant case at Ivory Dental begins with a detailed 3D CBCT scan to evaluate bone volume, density, and anatomy in three dimensions. This imaging is essential for precise surgical placement and optimal prosthetic design. From there, a comprehensive treatment plan is developed in coordination between the surgical and restorative teams. Patients receive a clear timeline, a complete fee breakdown, and a thorough explanation of every phase of treatment before any procedures begin. We do not take a shortcuts-first approach to implants — the stakes are too high.
Yes. We understand that comprehensive dental care represents a meaningful financial commitment for many patients, and we are committed to making necessary treatment accessible. We offer in-house flexible payment arrangements as well as third-party financing options for qualifying patients. Our administrative team will walk you through the available options at the time of your consultation, and we will work with you to find a solution that makes sense for your situation.
Your written treatment plan reflects our clinical recommendations at the time it is created. If new findings emerge during treatment — for example, a crack discovered when removing an old filling — we will stop, communicate the new information to you clearly, explain your options, and obtain your consent before proceeding with any change to the original plan. We do not expand the scope of treatment mid-procedure without your knowledge and agreement.
Answers to the logistical and day-to-day questions patients commonly have about scheduling, emergencies, care for family members, and how the Ivory Dental network works in practice.
Dental emergencies — including severe tooth pain, cracked or fractured teeth, a lost crown or filling, a knocked-out tooth, or a dental abscess — require prompt professional attention. Call the Ivory Dental patient care line at 208-856-6429 as soon as possible. Our team prioritizes same-day access for acute dental emergencies during business hours. If you are experiencing a dental emergency outside of regular hours, call us immediately and follow the instructions provided by our after-hours message for the next available steps.
Yes. Ivory Dental provides pediatric dental services for children from their first tooth onward. Our pediatric approach is built around creating genuinely positive associations with dental care from an early age — because how a child feels about the dentist at age 5 often shapes their relationship with oral healthcare for life. Our teams are trained in child-appropriate communication, behavior guidance, and the specific developmental considerations relevant to pediatric dentition at every stage.
Yes, and this is one of the meaningful advantages of receiving care through the Ivory Dental network. Because all locations operate under the same clinical governance framework, your records, X-rays, and treatment history are accessible within the network. If you are traveling, relocating, or simply need care at a location more convenient to you, our team can coordinate access to your clinical information so your care continues without disruption.
We ask that patients provide at least 48 hours' notice for appointment cancellations or rescheduling requests whenever possible. This allows our team to offer that appointment time to other patients who need care. We understand that schedules change and life happens — if you need to reschedule, please contact us as early as you are able and we will do our best to accommodate you quickly. Repeated last-minute cancellations may affect future scheduling availability.
We understand that dental anxiety is real and affects a meaningful portion of the population. Ivory Dental offers nitrous oxide sedation at most locations as a safe, effective option for patients who experience anxiety during dental procedures. Discuss your concerns openly with your clinician at your consultation — our teams are experienced in working with anxious patients and will never rush or dismiss those concerns. For complex procedures or patients with significant anxiety, additional sedation options may be discussed and arranged.
Our patient care team is here to help. Whether you have a clinical question, want to discuss a specific treatment, or simply want to learn more before booking, reach out directly.